Shipping policy

Shipping Policy for Tuani Lash

Order Processing, Delivery, and Shipping & Handling Charges

All orders are processed and shipped on business days only, Monday through Friday, excluding major US holidays. Orders placed on Saturday and Sunday will be processed on the next business day.

Standard Orders Standard shipping is available for all US orders. Orders will be processed in 1-2 business days if your order is received by 2:00 pm PST, depending on product availability. Orders received after 2:00 pm PST will be processed on the next business day.

  • All shipping rates are determined by the courier, and not by Tuani Lash, unless specified.
  • Order total amount is in US dollars, and international customers may have to pay exchange rate difference and customs fees.

Shipping Details

Ground shipping: Cost depends on location. (2-7 business days)

2-Day 2-3 business days via FedEx. Orders will be processed the same day the order is placed if your order is received by 2:00 pm PST, depending on product availability. Orders received after 2:00 pm PST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.

Overnight 1-2 business days via FedEx. Cost depends on location. Orders will be processed the same day the order is placed if your order is received by 2:00 pm PST, depending on product availability. Orders received after 2:00 pm PST will be processed on the next business day. All overnight orders placed on Friday will not be delivered until the following Monday. Overnight orders may require a signature upon delivery.

International 3-7 business days via DHL Express. Cost depends on location. Orders will be processed the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm PST will be processed on the next business day. International orders cannot be expedited.

Estimated Delivery Dates We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email. Please track your shipments, as Tuani Lash is not responsible for lost or stolen packages.

Note: Estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.

Shipping Rules & Restrictions Overnight and 2-Day shipping methods are not available for U.S. Territories and certain locations in Alaska and Hawaii.

If you have any questions concerning the shipment of your order, you may email us at info@tuanilash.com.

Orders shipped to P.O. Boxes and APO/FPO addresses must be sent via the United States Postal Service.

You are responsible for verifying the shipping address and may be charged in case of invalid address costs.

In rare cases that a package is refused and shipped back to Tuani Lash, the items must be received in the same condition as sent to the receiver, we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed by the carrier will be deducted from the refund amount.

INTERNATIONAL SHIPPING

Duties, Taxes, Customs & Other Fees

DHL International orders include taxes and duties in the shipping cost.

All FedEx International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied. Tuani Lash will not be responsible and can not waive any Duties and Taxes associated with your order.

Lost or Stolen Package: Shipping insurance must be purchased at the time of the order for your package to be refunded or shipped out again by Tuani Lash.

Product Availability: We make every effort to ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will be fully refunded for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.